FAQS

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Q-Is the Cermark Ultra a product that can be used to mark plastics?
The New ultra no works with plastics because the functionality is to bonding to the substrate at high temperatures and...   “ if too much heat is applied it will melt. If the customer wants to do more testing, very low power is recommended if just want to fuse the CerMark onto the plastic. We have had some customers use the LMC-6044P Aerosol on some plastics with success. Just a thought.”
Q-Can a light plastic bristle brushing with IPA be done to check adherence?
One rule of thumb when it comes to using the CerMark. The laser mark can only be as durable as the substrate it is applied to. I can suggest testing to determine the best setting .
Q-Is there a recommended post Cermark rub or brush test that can be done for proper attachment? 
We don’t have a recommended process to test durability but recommend the following:
When determining the correct laser settings run a series of test mark to determine the best settings for your laser system. 

 Q-I see that the LMM6000 is more expensive, what is the difference between the LMM6000 and the New Ultra?   I know that the LMM6000 is like the more usual
CerMark ULTRA is a new formula that is produced by Ferro who has acquired the TherMark brand some time ago. TherMark had previously created different formulas for their products. For example we had a formula for stainless steel, another for aluminum, another for copper, another for ceramics, another for glass, etc.  Now, Ultra comes  to do the things more simple. The quality of the mark is better and you can do your project faster than LMM 6000.  The result of the new investigation produces a lower price too!  
You can continue using the LMM6000 to work with stainless steel and other metals, however, you already have another product that may be more functional, the Ultra can be used on different substrates at the same time.
Q:Looking for cermark for chrome I think it is lmm6038 ?
 A-The LMM6038 is a product that is phasing out and we no longer have it on our website. However, you could test the cermark ultra, There is a small aerosol can to taste the product. It works with all substrates (Click here)
Q: Hi,  I want to know which product is the ideal for laser engraving in knifes made of stainless steel and in some aluminum YETI's. 
In answering your question we can recommend the new Cermark Ultra product (click here), which is suitable for use on all metal surfaces including aluminum and stainless steel. I remain at your service for any other question. Please consult (click here) the setting chart and our recommendations.

Q: What is the difference between TherMark and CerMark?

A: Ferro Corporation Acquired TherMark in February 2015

TherMark Holdings’ laser marking technology has been integrated into Ferro’s Laser Marking Materials portfolio.  TherMark’s patented laser marking technology expands Ferro’s position in the high-value glass and color markets, with its unique ability to quickly, precisely and permanently fuse marking materials to ceramics, plastics, metals, glass, and other hard surfaces.  LEARN MORE.

Q: I would like to try LMM14 and/or LMM6000. Should I use aerosol or liquid ink?

A: For new users, we recommend starting with aerosol for testing purposes. Aerosol cans take the variable of dilution out of the equation and are easier to use – you only need to focus on getting the correct coating thickness and laser settings. 

We recommend switching to air brush application of liquid laser marking ink once you have some experience with our products and begin doing a larger volume of marking. This will add the additional variable of dilution to the equation, but since you are already familiar with the proper coating thickness it should be an easy switch. The economies of scale involved in switching to liquid ink are substantial: a square inch of LMM14 aerosol costs roughly $.06, while a square inch of LMM14 liquid purchased in a 1,000 gram container costs below $.02.

Q: Can I mark color on metal? Plastic?

A: Not at this time, but we are working on it. 

Q: Is TherMark / CerMark laser marking material dangerous or toxic?

A:  We recommend that workers wear safety glasses or goggles and protective gloves when applying our products and do so in a well-ventilated area as is customary whenever handling chemicals. click here to read our statement on worker safety.

Q: How should I dispose of excess TherMark / CerMark laser marking material?

A: Please click here to read more information on disposal.

Q: Is TherMark / CerMark laser marking material FDA approved?

A: TherMark materials are not approved in themselves by the FDA as the FDA’s role is to approve final products rather than component materials. The FDA has, however, approved many of our customer’s finished products such as surgical tools and implants which have been marked using TherMark materials. For more information, please click here to read our Application Note on Marking for Medical Devices.

Q: My marks wash off after laser marking, what am I doing wrong?

A: Please visit our Troubleshooting section for help.

Q: I have seen laser marked ceramic tiles with four color pictures. Can I use TherMark / CerMark products to do four color marking?

A: There are processes for four color marking on ceramic tiles based on the TherMark laser bonding technology, however we do not sell and support this process.

Q: Why can’t some TherMark / CerMark products be shipped via air freight without additional charges?

A: Aerosol cans (LMM14 , LMM6000 and New Ultra ) and alcohol-based chemicals (LMM6000, LMM6038, LMM6046 ) are considered a safety risk on airplanes due to being pressurized and flammable. CerMark employees are trained and certified to ship dangerous goods via air both domestically (under DOT 49 CFR) and internationally (under IATA). While CerMark does not charge extra for this service, freight companies impose additional charges due to the added regulatory complications of these products, and we are forced to pass these along to the customer.

Q: I have never purchased from your web store before, but it says I already have an account. What is going on?

A: If we have previously met you or someone from your company (at a trade show, for example) we have you in our database. Since our database is connected to our web store, our web store may recognize your company name or email address even though you have not previously set up a web store account. Please give us a quick call on the customer service line  (336)-288-1613  and we will set you up with a password and web store access.

Q: Your web store does not take international orders. I am not in the United States but would like to purchase TherMark / CerMark products. What should I do?

A:  The reason is  aerosol cans and alcohol based chemicals are products require special packaging, labeling, and paperwork in order to go on airplanes, and those people doing the packing and paperwork must be properly trained on the shipping of dangerous goods.

Contact us directly by phone   (336) 288-16-13  or email:  sales @ jorlink.com / cs2@jorlink.com . You can also communicate through our chat and we will be happy to assist you!

Q: I am interested in distributing TherMark / CerMark products. Are you taking on new distributors?

A: Please contact us to discuss becoming a CerMark Authorized Distributor.

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CerMark USA

3714 Alliance Dr., Ste 100,

Greensboro, NC 27407 

Telephone #: 336-288-1613

Email: sales@jorlink.com

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