TherMark Holdings, Inc. warrants TherMark™/ CerMark™ branded laser marking materials to be free from defects in materials and workmanship under normal use, and to have an effective shelf-life under normal use, for a period of six (6) months from the date of invoice.
TherMark Holdings, Inc. will accept returns of new, unopened & unused products from retail customers for thirty (30) days from the date of invoice for a full refund of item purchase price (shipping is nonrefundable). If you wish to return an item, please call Customer Service at (323) 344-9500 #1 for an RMA number. Returns will not be accepted without an RMA number. Items should be returned, freight prepaid, with the RMA number clearly written or printed on the outside of the box.
Some of our products are considered by the US Department of Transportation (DOT) to be “ORM-D” or “Consumer Commodity” under hazardous goods classifications, and therefore, in order to return/ship these goods back to us, you or someone in your organization must be properly trained on applicable DOT regulations. For more information on DOT shipping regulations, click here. Please check the individual product page for the specific product you wish to return to find out if there are shipping restrictions. If you wish to return a restricted product, please call Customer Service at (323) 344-9500 #1.